RETURNS, EXCHANGES & WARRANTY
At HiYota Parts, we specialize in parts for unique and often rare JDM vehicles. Many of the parts we carry are difficult to source, vehicle-specific, special-order, or have a very limited resale market.
Our goal is to help you get the right part the first time. If you don’t see your vehicle listed or aren’t sure about fitment, please contact us before ordering. We’re always happy to help confirm fitment.
RETURNS
Due to the rarity and specialized nature of many of our parts, as well as their limited resale market, all sales are final and we generally do not accept returns.
We understand that every situation is different, however, and we’re always happy to work with you when we can.
In certain circumstances, HiYota Parts may approve a return on a case-by-case basis.
If a return is approved for a refund to the original payment method, a 40% restocking fee will apply.
In some situations, we may also be able to accept an eligible return for 100% of the product value as HiYota Parts store credit, without the 40% restocking fee.
Eligibility depends on the product, its condition, and whether we are reasonably able to resell it.
Approved returns must generally be new, unused, uninstalled, unmodified, complete, and in their original packaging where applicable.
Please contact us before sending anything back. We’ll review your situation and let you know what options are available.
IF WE SENT YOU THE WRONG PART
Mistakes can happen, and if we shipped you the wrong part, we’ll make it right.
Rather than processing a return, we will exchange the incorrect item for the correct part whenever the correct part is available.
Please contact us before shipping anything back so we can provide instructions and arrange the exchange.
If the mistake was ours, HiYota Parts will cover the reasonable cost of returning the incorrect item and shipping the correct replacement.
EXCHANGES
If you receive an incorrect, damaged, or defective product, please get in touch with us as soon as possible.
Incorrect items will be handled as an exchange, while defective products will be handled through our warranty process.
We aim to respond to customer inquiries within 24 hours.
RETURN SHIPPING
All returns and exchanges must be authorized by HiYota Parts before being shipped back.
For discretionary returns approved by HiYota Parts, customers are responsible for return shipping costs and original shipping charges are non-refundable.
If we shipped you the incorrect item, we will work with you to arrange the return and replacement.
WARRANTY POLICY
At HiYota Parts, we stand behind the products we sell and manufacture. We know our customers rely on their vehicles for daily driving, travel, work, camping, and adventures, so if something goes wrong, please reach out to us. We’re here to help.
1-YEAR WARRANTY — ALL PARTS
All parts sold by HiYota Parts include a 1-year limited warranty against manufacturing defects from the date of purchase.
If you experience an issue during the warranty period, please contact us and tell us what happened. Photos, videos, installation information, and other details are always helpful and can make the process much quicker.
All warranty items must be returned to HiYota Parts for inspection before a warranty replacement or other resolution can be approved.
Once we receive and inspect the part, our team will determine whether the issue resulted from a manufacturing defect and qualifies for warranty coverage.
If it does, we’ll work with you to get it resolved as quickly as possible.
LIFETIME WARRANTY — HIYOTA-MANUFACTURED PARTS
Parts manufactured by HiYota Parts, including our ladders, roof racks, bumpers, lift components, and other HiYota-made products, include a Lifetime Limited Warranty against manufacturing defects.
We build these products to last and stand behind the quality of our workmanship.
If you believe one of our manufactured products has experienced a manufacturing or structural defect, please contact us. The product will need to be returned to HiYota Parts so our team can inspect it and determine the cause of the issue and warranty eligibility.
Our Lifetime Limited Warranty is intended to cover genuine manufacturing defects. It does not cover normal wear and tear, accidents, improper installation, modifications, misuse, abuse, overloading, or use beyond the product’s intended design or capacity.
We understand every situation is different, and we review warranty concerns individually and fairly. Our goal is to find a reasonable solution and keep our customers supported.
PROFESSIONAL INSTALLATION
For warranty coverage, parts must be properly installed by a qualified automotive technician or repair facility where professional installation is applicable.
We may request proof of professional installation, such as an invoice or work order, as part of the warranty process.
If you’re unsure about installation or fitment before installing a part, please contact us first. We’re always happy to help.
MAKING A WARRANTY CLAIM
If you think you have a warranty issue, get in touch with us before sending anything back.
Please provide your order information, a description of what happened, and any photos or videos that may help us understand the issue.
We’ll review the information, guide you through the next steps, and provide return instructions if the part needs to come back for inspection.
We’re here to help and will do our best to make the process straightforward.
QUESTIONS?
Not sure about fitment, a return, an exchange, or a warranty?
Get in touch — we’re happy to help.